As Mark, the Service Center Supervisor who I spoke to last night promised me, I received a call at 13:22 this afternoon from Syed.
I guess Syed is Winston Wolf of the Service Center. After reconfirming all the details of the issue, Syed told me he would get to the bottom of it and find out what was going on with poor Olsen. He gave me his direct line number and a new reference number and told me I would not have to deal with anyone but him until I had my X360 plugged in and working again.
He then told me that it was going to take him a few hours to figure out what had happened, and apologized that it would possibly take a week and a half to get the entire issue resolved. He then reassured me by saying that "the one thing I can promise you is that I am on top of it and it will not get any worse from here on."
Fuckin' A Syed, show 'em who's boss.
He told me he was off to find out everything he could and that he would get back to me in a couple hours and in no case later than end of day.
Once again, nothing but positive feedback for the attitude and professionalism of every single person I have dealt with in this entire process: Jessie, Michelle, Dave, Mark, and Syed (and Max, well, he's okay, but he's no Olsen).
I do some work.
At 16:40 I pop online to check my webmail and lo and behold I have an automated message from the Service Center. The body text reads:
We have received your Xbox at our service center. It is our priority to process your Xbox in a timely manner and to get it back to you as good as new. We will contact you as soon as we are finished so you can get ready to get back into the game!
Xbox Customer Care
Note: This is not a monitored e-mail address.
There is some kind of code number in the Subject Line. Having no idea whether this is being sent to me because of some action Syed has taken, or because someone found my X360 sitting in a corner and logged it into the system or what, I decide to call Syed and give him the code number in the subject line in case that will help him expedite things. I get his voice mail and leave the code number for him.
I do some more work.
At 17:53 my phone rings. It's Syed. He tells me Olsen is fixed and that he just handed it off to Purlotor and I should have it in 2-5 days. I have a new Purolator Tracking Number.
Syed tells me that he will call me back once I have recieved it - meaning he has configured the Purlotaor site to email him notifications, so he's keeping up on his promise to make sure I am actually playing it before he is done. Sweet.
As of this post it has cleared the sorting center in Toronto.
2007/05/02 21:04 Left TORONTO SORT CTR/CTR TRIE, ON
2007/05/02 17:46 Shipment In Transit
2007/05/02 17:04 Received at Shipping from SHIPPER of TELEPLAN 101 COURTLAND AVE CONCORD ON
Syed is the man. I better get that dudes Gamertag, because I sure wanna have him on my fucking team next time I'm playing GRAW.
I'll (hopefully) be able to post the conclusion to the Olsen Saga as early as tomorrow, or Friday.